Frequently Asked Questions

1. Common questions about PixelRF

PixelRF is a stock photography website and agency that sells images across dozens of categories under a royalty-free license. We work with photographers and illustrators to sell their works through subscription plans. Prices vary depending on the plan you choose, and we accept PayPal as the payment method. You may log in to your existing PayPal account to make the payment, or you can also checkout as a guest.

Stock photography is photography that is intended to be used for either commercial or editorial purposes such as advertisements, brochures, articles, and product packaging. It is most commonly purchased and used by graphic designers, artists and typographers. Depending on the license type associated with each purchase, the extent of use varies in accordance with the rules of the specific license.

All images offered on PixelRF are available on a Royalty-Free license.
You can read more about licensing rules in the Legal information.

Royalty-free means that an image is available for use in accordance with the Licensing Terms without the need for additional description or coordination of the place, audience, way of use, etc. When buying an image under a royalty-free license, you receive a non-exclusive lifelong right to use it for your purposes within the bounds stated by the Standard or Extended licenses.

No. All the images presented at the site are offered for distribution on the base of Royalty-Free license.

2. Site Navigation and Technical Questions

You can send a message to our e-mail address at support@pixelrf.com or send us a message directly through the site.

Currently, pixelrf is compatible with many popular browsers including Internet Explorer, Mozilla Firefox, Opera, Google’s Chrome, Safari and more.
If you experience problems accessing pixelrf through any compatible browser, please let us know by contacting us through the form available on the Contact page.

Your downloading capabilities are dependent upon how you decide to purchase the images. Our subscription plans allow you to download images up to your daily or monthly limit, dependent upon plan level.
With subscriptions, you can upgrade your daily or monthly quota at any time to download additional images.

No. Per the Terms of Use, your account may only be used by you. Violation of this policy will result in account suspension.

You can create only one account and use it for both buying and selling images.

Yes. To ensure proper functionality of the website, please check your browser preferences to make sure it is set to accept cookies from third party sites.

PixelRF has an incredibly powerful and intuitive search engine. Simply enter a few keywords that describe the image you’re looking for. If you have any restrictions on the type of image you’re searching for, you can also use our Advanced Search Engine. You can also search within our dozens of predefined categories to filter your search results.

You can enter keywords in any language available on the website, but English keywords will produce the most effective results.

Using the advanced search function, you can set search filtering based upon the image size, color and other parameters.

Once you purchase an image, it remains available for downloading for one year after payment is submitted. During this time you can download it as many times as necessary without any additional payment.

If you use Internet Explorer or Opera browser, you indicate the location where to want to save the file. If you use Mozilla’s Firefox, downloaded images are saved by default on your computer’s desktop. However, Firefox gives you the option to change this with each download.

3. Purchasing Images

No, at this time we are unable to offer you single On Demand Downloads on PixelRF. However, you could purchase our smallest subscription plan package of 10 Images / Month if you have very less image download needs.

Since each file downloaded would account for 1 Download on your Subscription plan, PixelRF offers only the largest size for download.

You can read more about prices in our Image Pricing section.

Subscription plans allow you to download several photos each day, up to your plan limit. Every image you download using any of our subscription plans is provided in all JPEG sizes and Vector images.

You may purchase subscription plans of many different levels, from 1 to 12 months, depending on your needs. More about subscriptions can be read here.

All available information is presented in the image description. pixelrf does not communicate with photographers on behalf of its customers and cannot search for additional information about a photograph. In addition, we are unable to provide you with a missing image from the range of similar ones if it is not presented at the site.

In order to purchase an image you need to be a registered user of the site. Then at your discretion you can buy a Subscription plan.

Choosing the appropriate license depends upon how you plan to use the image. If your purposes fall within the terms of the Standard License, no action is required as the Standard License is the default license type.
If you require special usage of the image, we encourage you to contact us to see what we can work out.
You can read more about license types in the Legal information section.

Only if the image file is damaged in some way or if the image description or content is somehow misrepresented. We recommend you carefully acquaint yourself with all technical and descriptive data accompanying each image before finalizing any purchases.
In the event the image you’ve purchased is low-quality image, please contact us.

Yes, for one year after the payment for the image is made, you can download it repeatedly without any additional fee, from the Buyer Menu – Downloaded Files section.

Kindly contact us in order to purchase an image with an Extended License.

No. Unused monthly downloads are not carried over to the next month.

4. Information on Payments

At this time, PixelRF only accepts payments made with PayPal. For purchasing the Subscription plans, you may log in to a registered PayPal account or you may also checkout as a guest.

If you are having trouble processing your payment, please contact us.

At present, payment can be made in US Dollars or in some local currencies. For more information, please, contact us.

All information we collect on our users is strictly confidential. We guarantee total non-disclosure of this information. We employ the strictest data encryption and security measures to protect your personal and account information. Furthermore, the payments on PixelRF are made via PayPal which is one of the most secure payment gateways. PixelRF does not allow its users to store their credit card data on the site.

No, there are no fees associated with opening, using or maintaining an account on PixelRF.

5. Image usage

Once you download an image from PixelRF, you may use the image in accordance with the terms of the Standard License. In the event you obtained the photograph with the Extended License option, your usage options are greater.

Yes, you can use images that you have purchased for work with third parties, but you should notify your customer that copyright on the image remains with its creator and does not pass to your customer.

No. You can claim your copyright on a work only in the case if it falls under the description of a Derivative work (see the terms of the Standard License).

Yes, you can use all the images purchased by subscription even after the subscription expires.

You get an unlimited life-time license on its use.

No, according to the License Agreement you are not allowed to resell any images that you’ve purchased.

Yes, you have such an option if the image has been purchased under the Extended License. See more details in the Extended License.

If you need assistance or additional information about the use of purchased images, please contact our Support Service.
Our representatives will provide you with comprehensive information on all your questions concerning usage of the purchased images.

6. General problems and their solutions:

No. Images can be purchased only after funds are deposited into your account.

Please check whether Caps Lock is turned on. Check your keyboard layout language. If you continue to have problems logging on, please try to change your password. If this does not work, please contact us.

Use the password reminder form. If you have additional issues, please contact us.

You can change your password in your profile’s settings. You cannot change your login.

Your personal data can be edited in the My Profile menu. Your billing address can be edited in the Billing Information tab under the Buyer Menu.

According to the Terms of Use, it is expected that a standard account will be used by a single person, and you have no right to pass your registration data on to third parties.

Please contact us. They’ll be able to discuss with you the possibilities of returning an image and being reimbursed for the purchase.

You can try downloading the purchased image from the Buyer Menu – Downloaded Files section. You have as long as one year to complete the transaction. Or you can contact us.

If you’ve deleted cookies from your computer or if the cookie for our site has expired, you will be required to log into the site again. To avoid this, enter your browser’s preferences and set an exception to the www.pixelrf.com cookies.

Please contact us if you wish to cancel your account.